Your Microsoft Resource
As a Microsoft Certified Partner, Tierra Technology understands their products, their users, and the benefits of a PC-driven business running on Windows. We anticipate your needs to create an environment where your workstations perform optimally and users understand how to use their PCs to work effectively.
Networking
Development and management of your Windows workgroup or domain; networks and wireless networking solutions; VPNs and remote access; creation of uniform environments to streamline network management; creation of user authentication enabling users to logon anywhere in network while maintaining personal settings; centrally managed malicious software prevention; firewall configuration providing Internet access security; customized backup systems using Microsoft and third party tools; file, print, fax and other resource sharing; active directory maintenance; cross-platform integration and migration; NT4 to Server 2003 migrations.
Systems Administration
Preventative maintenance; performance tuning; service packs and security roll-ups for Server 2003, Exchange 2003, Small Business Server 2003 (and earlier versions), patches and bug fixes; resource management; security policies; user and computer management; application roll outs.
Desktop Support
Email and printer configuration; network and peripheral communication; memory and RAM capacity; handheld synchronization with Outlook; keyboard, mouse and cable functionality; spyware / malware / virus removal; application installation, configuration, updates, upgrades, and training; macros and other Office customization; hands-on support.
Strategic System Consulting
Documentation; unbiased upgrade and new purchase advice; “hosted vs. in-house” support analysis; technology planning and budgeting; resource procurement.
